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Searching for effective CRM: Customer relation management and e-commerce work together to achieve a common goal Enterprise Systems Journal |
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Although many business processes are being rapidly Web-enabled, the current integration of e-commerce and customer relationship management (CRM) solutions can have a dramatic impact on the bottom line. CRM software needs to be integrated with the Web simply because that's where the customers are. (Aug. 2000) |
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URL: http://www.esj.com/fullarticle.asp?ID=8400104356AM |
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Putting the wraps on legacy code Enterprise Systems Journal |
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The Internet is not the end of the road for mainframe computing, just the next great opportunity. Mainframe software can play a crucial role in the world of standards-based computing by adopting IP connectivity and the object model. (March 2000) |
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URL: http://www.esj.com/blastarticle.asp?ID=3800120541PM... |
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"A" through "ERP": creating the e-biz-enabled enterprise Enterprise Systems Journal |
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The challenge of creating the e-business-enabled enterprise is a primary driver behind the exploding enterprise application integration market. Companies must simplify and automate their operations and extend access to previously internal systems to customers, partners, and suppliers. (May 2000) |
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URL: http://www.esj.com/fullarticle.asp?ID=520055747PM |
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EAI middleware: Heterogeneous computing comes of age Enterprise Systems Journal |
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Once viewed as a mystery, the adoption of enterprise application ERP and CRM products has brought middleware to the forefront in the guise of enterprise application integration software. (June 2000) |
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URL: http://www.esj.com/fullarticle.asp?ID=53000124438PM... |
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Building the bridge: Online communications between heterogeneous applications helps fight welfare fraud Enterprise Systems Journal |
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The ability of different departments within the Commonwealth of Massachusetts to query each other's data online is helping to fight welfare fraud. A store-and-forward messaging system, based on IBM's MQSeries system, provides realtime and batch communications to a wide range of agencies running the MVS, AIX, Windows NT, Windows 95 and HP-UX operating systems. (June 2000) |
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URL: http://www.esj.com/fullarticle.asp?ID=53000115431AM... |
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