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| Article Title: |
IBM deal looks to assure service with a smile |
| Source: |
CNET |
| URL: |
http://news.cnet.com/news/0-1007-200-2533033.html?t... |
| Date: |
16 Aug 2000 |
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Editor's Summary:
IBM will soon announce an agreement with a customer relationship management software-maker that will help both companies serve their customers via the Web. Redwood City, Calif-based Kana makes applications that help companies manage large amounts of e-mail and assist with customer service. For IBM, the deal marks one of several partnerships it has formed to capture more business in the lucrative CRM market which rivals Oracle, Cisco Systems and Lucent Technologies, have already made forays into. |
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